TERMS OF SALE

Version: August 2026. These terms apply to individual consumers. Professionals and resellers are covered by the Professional Terms of Sale. For the practical return, warranty and after-sales procedure, see Returns, warranty & after-sales.

Article 1 — Purpose and scope

These Terms of Sale ("Terms") govern sales made by NOVASOFT TECH LLP, which operates the RoG Hunting brand among others, to individual consumer customers purchasing on the RoG Hunting website.

These Terms apply to sales intended for personal use.

Professionals and resellers are subject to the RoG Hunting Professional Terms of Sale.

Any order implies acceptance of these Terms in the version applicable at the time of the order.

Article 2 — Products

The products offered are those presented in the online catalogue, subject to available stock.

The essential characteristics of each product are stated on its product page, depending on the product:

• Description
• Features
• Compatibility
• Technical specifications
• Accessories supplied
• Duration of any commercial warranty offered

Photographs and lifestyle images are for illustration only. Slight differences in colour, presentation or packaging may occur without altering the essential characteristics of the product.

RoG Hunting may change its range for future orders.

Article 3 — Prices, taxes and customs

The applicable prices are those displayed when the order is confirmed.

📦 DDP delivery — taxes and duties included

Where an order is stated as shipped DDP – Delivered Duty Paid, the import taxes, duties and formalities covered as part of that delivery are included in accordance with the conditions announced at the time of the order.

The total price of the order and any delivery costs are shown before final payment confirmation.

RoG Hunting may change its prices at any time for future orders.

A price change does not affect an order already definitively confirmed.

Article 4 — Orders

The customer:

1. Selects the products
2. Enters their details
3. Chooses a delivery method
4. Chooses a payment method
5. Reads and accepts these Terms
6. Checks the summary
7. Confirms the order

A confirmation is then sent to the email address provided.

RoG Hunting may refuse or cancel an order on legitimate grounds, in particular:

• Payment incident
• Suspected fraud
• Manifestly incorrect information
• Product unavailability
• Abnormally high quantities
• An order manifestly intended for professional resale

Article 5 — Payment

The payment methods offered are shown at the time of the order.

They may include:

• 💳 Bank card and compatible payment methods via our payment provider
• 🏦 SEPA bank transfer

Sensitive banking information is processed by the payment providers concerned in accordance with their own security systems.

RoG Hunting does not itself retain the full bank card number when payment is processed by an external provider.

Where payment is made by bank transfer, the order may remain pending until the funds are actually received.

Article 6 — Delivery

The arrangements, carriers, estimated lead times and applicable costs are shown at the time of the order.

The announced lead times are those expected for delivery under normal conditions.

Delivery delays and backorders

Some products may be temporarily unavailable because a restock is in progress with our suppliers. In such cases, the customer is informed at the time of the order or as soon as the unavailability is identified.

Where a product is placed on backorder (a temporary shortage with a scheduled restock), shipping is carried out automatically as soon as the product is received in our warehouse, with no further action required from the customer.

A delivery delay caused by a supplier lead time, a logistics event, a manufacturing delay, a customs formality or any event reasonably beyond RoG Hunting's control does not constitute grounds for compensation, credit or partial refund, provided the product is actually in transit or its delivery remains scheduled.

The customer is kept informed of the progress of the order and may contact customer service at any time to obtain an up-to-date status of the shipment.

In the event of a delay, the consumer rights provided for by the applicable regulations remain fully applicable, in particular the right of termination provided for by the legal provisions in force where the legal conditions are met.

The customer must check the condition of the parcel on receipt and promptly report any anomaly so that it can be dealt with.

Article 7 — Right of withdrawal

Where applicable regulations so provide, the consumer may exercise a right of withdrawal under the conditions and within the time limits laid down by such regulations.

The customer wishing to exercise this right must contact RoG Hunting before returning any product.

The product must be returned complete, with its accessories and, as far as possible, in its original packaging.

Depreciation

A product that has been activated, registered, associated with a user account, worn in real conditions or showing signs of use is considered to have suffered depreciation.

A deduction corresponding to the loss in value actually observed will be applied to the refunded amount.

Return costs

Return costs are borne by the customer.

In the event of withdrawal, only standard delivery costs are refunded. Any supplement for a faster or more expensive shipping method is non-refundable.

Article 8 — Exceptions to the right of withdrawal

The right of withdrawal may be excluded in the situations provided for by the applicable regulations, in particular for:

• Certain personalised products or products made to the consumer's specifications
• Certain sealed products which cannot be returned for health protection or hygiene reasons once unsealed
• Other products or services legally benefiting from an exception

The applicable exception is stated where necessary before the order.

Article 9 — RoG Hunting commercial warranty

Certain products benefit from a RoG Hunting commercial warranty.

The applicable duration is stated on the product page, the invoice or the corresponding commercial documents.

Scope and limits

The RoG Hunting commercial warranty covers only the elements expressly provided for by the warranty conditions applicable to the product concerned.

Unless more favourable conditions are expressly stated at the time of purchase, the RoG Hunting commercial warranty does not include:

• Labour costs
• Maintenance costs
• Diagnostic costs
• Travel costs or work carried out by a third-party repairer

Any transport costs are governed by Article 14 of these Terms.

The warranty period does not automatically mean that all repairs, interventions, diagnostics, transport or labour services are fully covered throughout that period.

Indicative durations by range

* Since 1 January 2026, RoG Hunting is no longer a TR DOG distributor. The warranty applicable to TR DOG products is the manufacturer warranty managed directly by TR DOG under its own conditions. See Article 15.

The duration stated on the product page or the specific conditions applicable at the time of purchase prevails for the commercial warranty concerned.

Article 10 — Batteries

🔋 Commercial warranty: 6 months

Batteries carry a 6-month commercial warranty, unless more favourable specific conditions are stated at the time of purchase.

This commercial warranty covers manufacturing defects and abnormal failures identified after diagnosis.

Batteries are nevertheless components subject to natural wear and ageing.

Their runtime may gradually decrease depending in particular on:

• The number of charge cycles
• Age
• Charging conditions
• Temperatures
• Storage conditions
• Intensity of use

A normal, gradual decline in capacity or runtime does not in itself constitute a defect covered by the commercial warranty.

This 6-month period concerns only the commercial warranty and does not reduce the mandatory statutory warranties applicable to the consumer.

Article 11 — Commercial warranty exclusions

Save for mandatory statutory provisions to the contrary, the commercial warranty does not cover:

• Impacts, drops or crushing
• Normal wear
• Mishandling
• Use contrary to the instructions
• Immersion beyond the stated waterproofing specifications
• Unauthorised modification or repair
• A failure caused by an incompatible accessory
• Deliberate damage
• Purely cosmetic deterioration with no effect on operation
• Loss or theft
• Damage resulting from manifestly unsuitable maintenance

These exclusions concern the commercial warranty and cannot have the effect of setting aside a mandatory statutory warranty where its conditions are met.

Article 12 — Activation, invoice and serial number

For certain equipment, RoG Hunting may offer a registration system intended to facilitate traceability and the handling of warranties and after-sales service.

The following may be requested:

• 🔢 Serial number
• 👤 First and last name
• 📧 Email address
• 📞 Telephone
• 🏪 Seller or reseller
• 🧾 Invoice number
• 📅 Date of purchase

The declared date must match the date shown on the proof of purchase.

Article 13 — After-sales service

To open an after-sales case, the customer may be asked to provide:

• Invoice or order number
• Serial number
• Description of the problem
• Photos or videos enabling diagnosis where necessary
• Contact details of the requester

Remote diagnosis may be carried out before a return is authorised.

The customer must not ship the product before receiving the after-sales instructions where prior authorisation is required.

Receipt of a product does not automatically constitute acknowledgement of warranty coverage.

Article 14 — Shipping, transport and service costs

RoG Hunting commercial warranty

The RoG Hunting commercial warranty does not provide for the reimbursement or coverage of the following costs:

• Transport costs (outbound and return)
• Maintenance costs
• Repair costs
• Labour costs
• Diagnostic costs

All such costs remain the responsibility of the customer, unless more favourable conditions are expressly communicated at the time of purchase.

If the diagnosis concludes that the problem is not covered, a quote or an out-of-warranty solution may be offered. The corresponding costs are borne by the customer.

TR DOG manufacturer warranty

Under the TR DOG manufacturer warranty, the manufacturer's official documentation (QY512/R60, section VIII. Warranty, pages 68 and 69) provides the following:

• Warranty repair (fault related to product quality) — TR DOG undertakes to carry out the repair free of charge at its centre in China, where the buyer chooses this procedure.
• Transport — each party bears its own shipping costs, according to the transport arrangements agreed between the parties.
• Out-of-warranty or non-quality repair — parts, labour and shipping costs are borne by the buyer.

Rates, deadlines and terms are determined by TR DOG, not by RoG Hunting. See Article 15.

Article 15 — TR DOG manufacturer warranty & after-sales

15.1 — Position of RoG Hunting since 1 January 2026

Since 1 January 2026, RoG Hunting is no longer a distributor of TR DOG products.

Since that date:

• RoG Hunting no longer has access to TR DOG technical systems and data;
• TR DOG now provides technical support for its products directly and works with its own network / new distributor in France;
• RoG Hunting no longer operates TR DOG technical after-sales service;
• RoG Hunting does not determine diagnoses, labour rates, deadlines, parts availability or decisions made by TR DOG or its service network.

For work that does not fall under either an applicable statutory warranty or coverage provided by the TR DOG manufacturer warranty, RoG Hunting does not cover diagnostic, maintenance, repair, labour, transport or service costs.

15.2 — After-sales service and TR DOG manufacturer warranty

Since 1 January 2026, RoG Hunting no longer markets TR DOG products as part of its former distribution activity.

TR DOG now provides its own technical support directly and communicates the terms for handling its products.

The manufacturer's commitments are set out in its own documentation, specifically on pages 68 and 69 of the official QY512/R60 manual.

A. Equipment under manufacturer warranty

The official TR DOG documentation states a manufacturer warranty period of two years, subject to the conditions and exclusions set by the manufacturer.

It specifies that, where a fault results from a product quality defect and the equipment is still covered by the warranty, TR DOG undertakes to carry out the repair free of charge at its centre in China, where the buyer chooses this procedure.

This service is offered directly by the manufacturer, in its own name.

The exclusions stated in the manual include in particular:

• damage caused by improper use or storage;
• damage caused by unauthorised disassembly;
• absence of a warranty certificate and valid invoice;
• mismatch between the warranty certificate and the repaired product model;
• force majeure events;
• failures not attributable to product quality;
• malfunctions or damage caused by human factors;
• malfunctions or damage caused by irresistible natural factors.

Transport: for free repairs carried out in China, each party bears its own shipping costs, according to the transport arrangements agreed between the parties.

B. Equipment outside manufacturer warranty

The official TR DOG documentation also provides for the possibility of having devices repaired after the manufacturer warranty has expired.

Such work is chargeable, depending on the parts and services required.

The manufacturer provides spare parts and repair services charged according to the applicable conditions.

Shipping costs are borne by the buyer in the out-of-warranty situations described in the manual.

C. Claims procedure

For any request concerning the manufacturer warranty or an out-of-warranty repair by TR DOG, the customer is invited to first contact the manufacturer's technical support.

15.3 — Manufacturer contact details

D. Manufacturer documentation

The warranty conditions above are drawn from the official documentation published by TR DOG.

These commitments are made directly by TR DOG in its documentation, without designating RoG Hunting or NovaSoft Tech LLP as responsible for the execution of the free repair service offered at its centre in China.

These terms relate to the manufacturer's commercial warranty and apply to devices covered by this documentation, subject to the relevant contractual conditions.

They are separate from the mandatory rights that consumers may have against their contractual seller under the applicable legislation.

Article 16 — Purchase from a reseller

Where the consumer buys a RoG Hunting product, or a product distributed by RoG Hunting, from an independent professional reseller, that reseller is their contractual seller.

To exercise a statutory warranty attached to that sale, the consumer must therefore first contact their seller.

Any RoG Hunting commercial warranty or manufacturer warranty may be in addition to the rights the consumer has against their seller.

Article 17 — End of line and product evolution

Certain products may be offered as:

• End of line
• Clearance
• Previous generation

RoG Hunting may develop its ranges and technologies.

The launch of a new generation does not automatically guarantee compatibility with older accessories, collars, remote controls, software or other components.

The characteristics and compatibility stated at the time of purchase of the product remain the reference.

Article 18 — Liability and performance

Certain technical performance figures may vary depending on actual conditions of use, in particular:

• Battery life
• Range
• Radio reception
• Network coverage
• GPS accuracy
• Refresh rate

Terrain, buildings, vegetation, weather conditions, available networks, interference and settings may all influence performance.

Nothing in these Terms excludes or limits liability where such a limitation is prohibited by an applicable mandatory rule.

Article 19 — Personal data

Personal data is processed in accordance with the RoG Hunting Privacy Policy and the applicable data protection regulations.

Article 20 — Mediation and disputes

In the event of a difficulty, the customer is invited to contact customer service first in order to seek an amicable solution.

Customers residing in France

Following a prior written complaint and where the statutory conditions are met, the consumer residing in France may refer the matter free of charge to the consumer mediator:

CNPM — Médiation de la Consommation
27 avenue de la Libération, 42400 Saint-Chamond, France
cnpm-mediation-consommation.eu

Other EU countries

Consumers residing in another EU Member State may consult the list of dispute resolution bodies available in their country: consumer-redress.ec.europa.eu.

These provisions do not prevent the consumer from exercising the remedies legally available to them.

Article 21 — Governing law

These Terms are governed by the laws of England and Wales.

In accordance with Regulation (EC) No 593/2008 (Rome I), this choice of law may not deprive a consumer residing in an EU Member State of the mandatory protections afforded by the legislation of their country of habitual residence where the professional directs their activity towards that country.

Accordingly, the mandatory consumer protection provisions applicable in the customer's country of residence apply where they cannot be excluded by contract.

Article 22 — Changes to the Terms

RoG Hunting may amend these Terms for future orders.

The version applicable to an order is the one applicable at the time it is concluded, save for mandatory provisions to the contrary.

Article 23 — Contact

For any question relating to:

• 📦 An order
• ↩️ A return
• 🛡️ A warranty
• 🔧 After-sales service

the customer may contact RoG Hunting using the details provided on the site: info@roghunting.com or via the contact form.

RoG Hunting — NOVASOFT TECH LLP
Company No. OC459443 — England & Wales