Delivery times
Times start from payment validation (card payment immediate; bank transfer: 1 to 3 business days depending on your bank).
| Destination | Time | Carrier |
|---|---|---|
| Metropolitan France | 2 to 4 business days | GLS BusinessParcel |
| Belgium, Luxembourg | 3 to 5 business days | GLS EuroBusiness |
| Switzerland, Germany, Italy, Spain | 4 to 7 business days | GLS EuroBusiness |
| DOM-TOM, rest of EU | 5 to 10 business days | GLS GlobalBusiness |
Shipping costs
Shipping costs are calculated by weight and destination, and shown clearly before validation of your order. No hidden fees, no surprise upon delivery.
- Metropolitan France: from €6.90
- EU & Switzerland: from €14.90
- DOM-TOM & international: from €29.90
DDP Incoterm — no customs to pay
All our international shipments leave under the DDP regime (Delivered Duty Paid): we cover all duties, taxes and customs formalities. You receive your parcel without any upfront costs, without surprise.
Parcel tracking
As soon as it ships, an email with your GLS tracking number is sent. You will also find the tracking link in your My orders area.
Absence at delivery
If you are absent at the time of delivery, GLS drops your parcel at the nearest pickup point for 7 days. An SMS and email notify you. Without pickup within this period, the parcel returns to our warehouse and a re-delivery can be requested at your expense.
Packaging and carrier liability
Each product is carefully packed: double-thickness cardboard, foam padding or eco-friendly kraft paper. If the parcel is visibly damaged upon receipt, refuse it or write reservations on the delivery note. A written confirmation must also be sent to the carrier within the following 3 days (art. L133-3 of the French Commercial Code).
A question?
Contact our customer support specifying your order number (format R26-XXXXX). Usual response within 24 business hours.