Delivery times
| Destination | Time | Carrier |
|---|---|---|
| Metropolitan France | 2 to 4 business days | GLS BusinessParcel |
| Belgium, Luxembourg | 3 to 5 business days | GLS EuroBusiness |
| Switzerland, Germany, Italy, Spain | 4 to 7 business days | GLS EuroBusiness |
| DOM-TOM, rest of EU | 5 to 10 business days | GLS GlobalBusiness |
Times shown start from payment validation (card payment: immediate, bank transfer: 1 to 3 days depending on your bank).
Rates and free shipping
Delivery costs are calculated by weight and destination. They are displayed clearly before validation of your order.
- Metropolitan France: from €6.90 — free from €150 of purchase
- Pros: free shipping threshold extended to €300 excl. VAT
- EU & Switzerland: from €14.90 — free from €300
- DOM-TOM & international: from €29.90 — free from €500
DDP Incoterm — no customs to pay
All our international shipments leave under the DDP regime (Delivered Duty Paid): we cover all duties, taxes and customs formalities. You receive your parcel without upfront costs, without surprise.
Parcel tracking
As soon as it ships, an email with your GLS tracking number is sent. You can also find the tracking link in your My orders area.
Absence at delivery
If you are absent at the time of delivery, GLS drops your parcel at the nearest pickup point for 7 days. An SMS and email notify you. Without pickup within this period, the parcel returns to our premises.
Packaging and liability
We pack each product carefully (double-thickness cardboard, foam padding or eco-friendly kraft paper). If the parcel is visibly damaged, refuse it or make written reservations on the delivery note.
Questions
A question about your delivery? Contact our customer support specifying your order number (format RGH-CMD-xxxx).