FREQUENTLY ASKED QUESTIONS

Click Sign up, fill in your details and submit. You immediately receive a verification email — click it to activate your account.

Go to Forgot password, enter your email, and follow the link received to create a new password.

Yes, guest checkout is available. You can create your account after the order to retrieve its history.

From your customer area. You will see the status, the GLS tracking number, and the downloadable PDF invoice.

Credit card (Visa, Mastercard) via PayPal secured with 3D Secure, and SEPA transfer. Pros can access 30-day payment terms subject to conditions.

Card details never pass through our servers. PayPal handles secure processing (PCI DSS, 3D Secure).

Our company, NOVASOFT TECH LLP, is based in the United Kingdom and operates under the DDP export regime (article 262 ter I French CGI). Taxes and duties are included in the delivery — no customs formalities at your expense.

As long as the order is not marked "Shipped", contact us quickly at info@roghunting.com. After shipping, the only recourse is the right of withdrawal (14 days).

2 to 4 business days in metropolitan France, 3 to 10 days in Europe. Details on our Delivery page.

€150 of purchase in metropolitan France for individuals, €300 excl. VAT for pros.

Yes, under DDP: duties and taxes are included in the delivery price. You pay nothing on receipt.

Check the GLS tracking link received by email. If the parcel appears stuck or lost, contact us — we open a GLS investigation and re-ship or refund upon confirmation.

Yes, our TR DOG V2 collars work on VHF (range up to 15 km in open terrain) and 4G (national coverage via included multi-operator SIM). Multi-country compatibility depends on the chosen SIM plan.

24 to 72 hours depending on the model and transmission frequency. Full charge in 2-3 hours.

Yes, a 4G SIM subscription (multi-operator France) is required for remote transmission. You can provide your own SIM card or choose the RoG subscription (€10/month).

14 days from receipt (excluding products unsealed for hygiene/health). Details on Returns.

24 months minimum on GPS, cameras and optics. 36 months on Discovery scopes. Commercial warranty on top of the protection of the Consumer Rights Act 2015 (UK).

No if the product is under warranty (excluding shocks, non-covered immersion). Contact us for a free initial diagnosis.

Sign up on Pro Signup with your K-bis and SIRET. Our team validates your file within 24-48 h. Volume-based prices become visible upon validation.

From 10 to 30% depending on category, with additional tiers at 5, 10 and 25 units on certain references (visible on the product page).

Yes, all pros can download a purchase order with their company header from checkout, as well as a PDF invoice mentioning SIRET and intra-community VAT.