Version: August 2026. This Privacy Policy explains how RoG Hunting collects, uses, retains and protects the personal data of users, customers, prospects and professionals using its services.
We are committed to processing personal data in accordance with the General Data Protection Regulation (GDPR) and the applicable data protection provisions.
1. Data controller
The data controller is:
NOVASOFT TECH LLP
6 Eamer Crescent
RG41 1AJ Wokingham
United Kingdom
Company No. OC459443
📧 Contact for personal data matters: info@roghunting.com
2. Data we may collect
Depending on your use of our services, we may collect the following categories of data.
👤 Identity and contact details
- Last name
- First name
- Email address
- Telephone number
- Postal address
- Billing and delivery address
🔐 User account
- Username
- Information required for authentication
- Account preferences
- History of account-related actions
Passwords are stored in a secure form and never in plain text.
🛒 Orders
We may process:
- Products ordered
- Quantities
- Amounts
- Order dates
- Addresses
- Order status
- Purchase history
- Invoices
- Information required for delivery
💳 Payments
Card payments are processed by our payment provider.
RoG Hunting does not itself retain the full number or the security code of your bank card where these are processed by an external provider.
We may nevertheless retain the technical references required to reconcile a payment with an order.
3. Warranties, serial numbers and after-sales
In connection with the activation of a commercial warranty, traceability or an after-sales request, we may collect:
- 🔢 Serial number
- 📅 Date of purchase
- 🧾 Invoice number
- 🏪 Identity of the seller or reseller
- 👤 First and last name
- 📧 Email address
- 📞 Telephone number
- 📦 Product information
- 🔧 Description of the problem
- 📸 Photos or videos submitted for diagnosis
- 📝 History of after-sales interventions
This information is used in particular to:
- Verify the origin of the product
- Verify the date of purchase
- Manage the activation of a commercial warranty
- Prevent fraudulent declarations
- Carry out a diagnosis
- Arrange a repair or replacement
- Ensure traceability of interventions
4. Manufacturer after-sales — notably TR DOG
Some products have an after-sales service managed directly by their manufacturer.
Since May 2026, technical after-sales service for TR DOG products has been handled directly by TR DOG.
Where a transfer is necessary to handle the case, certain relevant information may be communicated to the manufacturer or service centre concerned, in particular:
- Necessary identity and contact details
- Product reference
- Serial number
- Proof of purchase
- Description of the fault
- Information required for diagnosis
Only the information reasonably necessary to handle the case is to be transmitted.
5. Professional accounts
For professionals and resellers, we may also collect:
- Company name
- SIREN/SIRET
- VAT number
- Business address
- Kbis extract or equivalent document
- Identity of the person in charge
- History of professional orders
This information enables us in particular to verify eligibility for professional terms and to manage the commercial relationship.
6. Technical and browsing data
When using the site, certain technical data may be processed:
- IP address
- Date and time of connection
- Pages viewed
- Browser type
- Device type
- Technical information required for security
- Cookie-related data where cookies are authorised or necessary
Cookies and trackers are managed in accordance with our Cookie Policy and the choices expressed by the user.
7. Purposes and legal bases
We use the data in particular to:
🛒 Performance of the contract
- Create and manage the account
- Process orders
- Collect payments
- Arrange deliveries
- Handle returns
- Provide after-sales service
- Manage warranties
⚖️ Legal obligations
Certain data is retained in order to comply with our accounting, tax or legal obligations.
🛡️ Legitimate interest
Where applicable:
- Securing the site
- Fraud prevention
- Protection of accounts
- Defence of our rights
- Improvement of our services where the processing does not require consent
✅ Consent
Where consent is required:
- Newsletter
- Marketing communications concerned
- Non-essential cookies and trackers
- Certain personalisation operations
Consent may be withdrawn at any time without affecting the lawfulness of processing carried out beforehand.
8. Retention periods
Data is retained only for as long as necessary for its purpose and then, where necessary, archived for the applicable statutory periods.
As an indication:
| Data | Period / criterion |
|---|---|
| Order and invoicing data | As long as necessary + legal/accounting obligations |
| Customer account | Duration of the relationship, then as required by applicable obligations |
| After-sales data | As necessary to handle the case and defend rights |
| Warranty / serial number | Warranty period + time needed to handle claims |
| Newsletter | Until consent is withdrawn / unsubscription |
| Security data | Period proportionate to security needs |
| Cookies | Depending on their nature and the cookie policy |
| Professional documents | As necessary for the relationship and applicable obligations |
Data is not retained indefinitely.
At the end of their retention period, data is deleted, anonymised or archived where its retention remains legally necessary.
9. Data recipients
Within the limits of what is necessary, data may be accessible to:
- Authorised persons within RoG Hunting / NOVASOFT TECH
- Hosting and infrastructure providers
- Payment providers
- Email providers
- Carriers and logistics partners
- Manufacturers and service centres where an intervention requires it
- Technical providers required for the operation of the site
- Administrative or judicial authorities where the law requires it
Our providers are authorised to use the data only within the scope necessary for the service concerned and in accordance with the applicable obligations.
We do not sell our customers' personal data to third parties.
10. International transfers
As NOVASOFT TECH LLP is established in the United Kingdom and some providers may operate in different countries, certain data may be subject to an international transfer.
Where the GDPR requires it, such transfers are governed by an appropriate legal mechanism, in particular:
- An applicable adequacy decision
- Standard contractual clauses
- Or any other legally recognised mechanism
Further information on the applicable safeguards may be requested from our data protection contact.
11. Security
RoG Hunting implements appropriate technical and organisational measures to protect personal data against in particular:
- 🔐 Unauthorised access
- 🛡️ Disclosure
- 🗑️ Destruction
- ✏️ Alteration
- 📤 Loss or misuse
These measures may include:
- Encryption of communications
- Password protection
- Access controls
- Logging of certain administrative operations
- Backups
- Infrastructure security measures
The measures are adapted and updated according to risks and the evolution of the technologies used.
12. Cookies
The site uses various types of cookies and similar technologies.
Some are strictly necessary for the operation of the site.
Others, in particular those intended for analytics, personalisation or advertising, are used only in accordance with the applicable rules and the choices expressed by the user.
You can change your preferences at any time: .
For more information, see our Cookie Policy.
13. Commercial communications
Where you have given your consent or where another legal basis permits the communication concerned, RoG Hunting may send you:
- New arrivals
- Promotions
- Product information
- Content and guides
- Commercial offers
Each electronic communication concerned includes a means of unsubscribing where this is required.
14. Your rights
Depending on the processing concerned and the conditions laid down by the GDPR, you may have:
- 👁️ The right of access
- ✏️ The right to rectification
- 🗑️ The right to erasure
- ⏸️ The right to restriction
- 📤 The right to portability
- 🚫 The right to object
- ↩️ The right to withdraw your consent at any time where it is the basis of the processing
You also have the right to lodge a complaint with a competent supervisory authority.
15. Exercising your rights
To exercise your rights or obtain information about your data:
or by post:
NOVASOFT TECH LLP
6 Eamer Crescent
RG41 1AJ Wokingham
United Kingdom
To prevent a third party from fraudulently accessing another person's data, reasonable verification of identity may be requested where necessary.
We respond to requests within the deadlines laid down by the applicable regulations.
16. Complaint to the CNIL
If, after contacting us, you consider that your rights relating to your personal data are not being respected, you may lodge a complaint with:
Commission Nationale de l'Informatique et des Libertés — CNIL
3 Place de Fontenoy
TSA 80715
75334 Paris Cedex 07, France
17. Updating this policy
This policy may be amended in particular to take account of:
- Regulatory changes
- New services
- Changes to our providers
- Technical developments
- New warranty and after-sales features
The version published on the site shows its last update date.
RoG Hunting — NOVASOFT TECH LLP
Company No. OC459443 — England & Wales